Bank Of India — refund my money back

Address:

6, NIVEDITA SARANI, NABAPALLY, BARASAT,KOLKATA-700126, Kolkata, West Bengal

Sir,
On 24th September at 11:41 pm i tried to add money on my mobiquick wallet amount rs 4490 from my Bank of India account no : [protected] but app show transaction failed but my account debited at that time but no money added to my mobiquick wallet .
I request you sir to take necessary step to refund my money back again to my bank account as soon as possible.
Transaction id no: rrn#[protected]

with regards
Place:Barasat
Mob no: Rhick Sankar Ghosh
[protected]