Bank Of India — refund my money reference no.[protected]

Address:

Farrukhabad, Uttar Pradesh, 206451

My name is Ramesh Singh son Mr. Malkan Singh is my account number [protected], I had added 10000 rupees in pay zipp on 05th February 2018 but the rupees were not added but Rs 10000 was deducted from my account, then I complained in pay zipp So he talked about 5 rupees in 10 working days to come to Papas, then when I called on the date on 10th February, I was told that my rupees were on 10000 February 09 Ray has been moved to say,
Talk to your bank. Your reference no.[protected] Your customer care number does not arise only How will my problem be solved,

Thanks & Regards
Ramesh Singh