Bank Of India — refund not credited rs 5690

Address:

643m/893 sitapur road Arju Nager near than Madion, Lucknow, Lucknow, Uttar Pradesh, 226021

Iorder a mobile from amazone on 30 aug 2019 and paid rs 5690 and i cancelled order 31 aug 2019 amazone initiate refund on 1 sep 2019 and said it will be credited 4 to 5 working days with refund refrence no 162623 i paid amount by rupay card which end 4089 .my account no [protected]. Rupees not credited my account till date plese help me.
Alignj lucknow up branch .
Customer name anuj kumar shukla