Bank Of India — Refund Not processed. In my ac

Hi,

I hold bank of india ac # [protected]
I transacted 5000 via mobikwik app upi.
The Money was debited but the transaction remain on pending status, This was on the 27th aug which is way over the 24-48 time frame they ask to resolve such issues, It has been more than 8 days it has not been resolved, I sent email to bank and spoke to many customer service reps still I got no resolution.