Bank Of India — Refused to Print Passbook as Machine not working

Address: Bakhtawarpur Delhi

Bank of India Bakhtawarpur Delhi 110036 is refusing to print passbook from more than 1 year by saying that machine is not working.
When asked to sign a written complaint regarding this on 23/06/2022 they refused to sign the application and the all the passbooks of my family by saying that they will get printed from some other branch within 2-3 days but they kept on saying this for next 15 days. After complaining to the branch manager they asked to choose 1 or 2 passbook to get printed as they refused to print all 4 passbooks. They asked to receive the printed passbook the next day(Friday). But on next day to they gave an excuse of raining outside and asked to come on
Tuesday. On Tuesday they asked to come on Wednesday. On 20/07/2022 they argued and returned my passbook without printing them by saying that you have to use mobile app to get your statement.