Bank Of India — regarding atm card.

Address:

Bokaro, Jharkhand

I, naresh lal, am a customer of bank of india, sector -9, bokaro steel city (Jharkhand) branch, my a/c no. Is [protected], ifsc code is bkid0004795. I have rupaycard without emv chip that is failed on 31st december. I received a message in this regard on 29th of december. New debit card is despatched but i didn't received yet. I visit the branch two days for debit card but they rudely behave. Please take a action in this regard.
Thanking you!