Bank Of India — regarding harassment by bank and forced to closure of our cash credit account

Address:

New Delhi, Delhi, 110092

Sir,

I vinay gupta prop. Of m/s om mangla bottle enterprises was enjoying a cc limit of rs 50 lacs (Cc a/c no. [protected]) since 2012, against collateral security of residential property situated at flat no. B-3/18, "sunrise appartment" plot no. 37, sector-13, rohini, new delhi - 110085 of which current market value is around rs 3.5 crores.

We were not received the sanction letter for that despite several reminders and emails.

Since last year we were facing some problems with banking staff and chief branch manager mr. Harpreet singh and branch has reduced the cc limit from rs 50 lacs to rs 40 lacs in middle july 2018, and also allowed us to do only credit transactions in the account. We can't do our business freely with these conditions and request the branch manager for close of our account.. But the branch manager does not do any thing regarding closure of account and only debiting the charges in our account.

In the month of december 2018 (On date 14/12/2018) the branch manager called me, my parents and my wife and forcefully close our old cc a/c no. [protected] and opened a new cc a/c no. [protected] with new sanction letter dated 06/12/2018 and further reduce cc limit to rs 30 lacs and again increase the rate of interest from 12.25% p. A. To 14.45% p. A. And also put some conditions on usage of funds. The branch has also debit ppc charges rs.7575.60 and doc charges rs.4410.84 on dated 14/12/2018 and stamp & doc charges rs.600 on dated 05/01/19 and mortgage fees of rs.4725.90 on dated 14/01/2019. We shocked to see that the bank customer is only for giving the charges and interest to bank and bank has right to steal the money from customer's account.in current competitive market scenario there is very tough for a business man to survive a business with this type of behavior of bank and we decide to end the relationship with bank of india and decide again to close our account permanently.
We arrange the funds and square up the credit balance of cc a/c no. [protected] on dated 18/12/2018. We also request the branch for closure of account with some other queries. But the branch manager neither close our account nor remove queries till date.

Queries as per our letter dated 06/02/2019 as under

We noticed that you have charged excess interest of rs.106/- in the m/o july 2018 and rs.1262/- in the m/o august 2018. (Calculation sheet enclosed) our employee mr. Mintoo prajapati was visited to your branch on dated 02/11/2018, 16/11/2018, 27/11/2018, 05/12/2018, 10/12/2018, 21/12/2018, 04/01/2019, 18/01/2019 and 23/01/2019 for reversal of the same, but you have not reversed the same till dated. Kindly reverse the same as earliest.

Previous sanction letter in original not received by us till date. Our boy mintu prajapati visited bank so many times, but the bank is saying that sanction letters have been misplaced.
It is our duly right that you provide us sanction letters.

We have told you many times to close the cc a/c no. [protected] of om mangla bottle enterprises, but you still didn’t close the same. We don’t required cash credit facility at a such higher rate of interest i. E. 14.45% p. A. Kindly close the same as earliest as possible
Other queries as under
Regarding input of gst credit not reflecting in gstr2a since july 2017 to till date and there is mismatch of gst input tax credit. Kindly rectify the same in your gst return immediately.

Now we request you to please do the needful regarding this matter and close our cc a/c no. [protected] with immediate effect

Thanking you.