Bank Of India — regarding net banking service

I am availing boi net banking facility for my a/c no.[protected] with mithapur branch jalandhar city. When i try to pay some online payment, the amount is debited from my account but i can not get its receipt because its system show some time application security error, application set up error and some time show your transaction has been aborted while it is already debited to my account. I tried to submit online grievance, but the system of bank show your account is not correct. So i sent email to the bank zonal off, amritsar on dated[protected] but no response. Then i contacted to the it cell amritsar on dated[protected]. But till now, nobody try to solve my problem and contact to me that is why, i am facing a biggest problem which effect to my business