Bank Of India — regarding pension issue

Address:

Indore, Madhya Pradesh

I am citizen of indore (M.P.) i have my grandfather's pension account in bank of india (Rajendra Nagar Branch) unfortunately he's no more. So therefore I went to bank and informed them about this incident and Ms. Samata Singh (Boi Employee) told me about the procedure I've done that a month ago and she called my grandmother to the bank, though she is 70+ years old and till date the family pension is not coming and issue isn't solved, though it's rule that pension issue must be solved within a week.