Bank Of India — rs 2248 (approx) loan in my account

Dear sir/maam, my name is anupam kumar singh a/c-[protected] boi sonpura brnch sahasra bihar. Rs 2248 (Approx) loan show my account i am not know this transaction in my account plzzz solution my problem when contact branch manager, manager say frst to update passbook when manager see pass book then say given me a application. Me give a application few day again contact brnch manager asked this prblem brnch manager say contact customer care but customer care says contact your brnch plllzzz solve this problem. Phone no-[protected] email [protected]@gmail.com