Bank Of India — transaction failed and money not refunded

Address:Ajmer, Rajasthan, 305001
Website:Bankofindia.co.in

Sir i had done two transactions of rs 2248 on 25 november 2017. Unfortunately both transaction failed and reverse slip of only one transaction is printed which is added to my account but the other transaction is still not added to my account. I fill an online pos failure transaction form 2 time and they provide me with a lodge no. I also contact the merchant for this and they said that the payment was not successful and they didn't receive the payment in their account. They provode me with a authorized letter that they didn't receive the payment. So i request you to please check the matter immediately. My details are
Name shubham jain
Acc no [protected]
Transaction date 25 nov 2017
Amount 2248
Transaction details:medr/lifestyle/505489
Medr/lifestyle i/874/
Lodge no: pos[protected],
Pos[protected]
Mobile no [protected]
I contacted your employees 5 to 10 times but they said to me that they will check. At the end one of your employee provide me with this email and request me to send a email to you providing all details...
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