Bank Of India — transaction failed but money deducted but not refund back to my account

Dear sir/madam,

My name is braja mohan dehuri i was trying to withdraw cash from a sbi atm on 17/09/2019 but due to some network issue the transaction failed and 14 thousand was deducted from my account but is still not refunded.

Boi customer care is such useless that i have tried multiple times to rech the customer care but it shows numbey is busy. I also visited a nearby boi branch in sambalpur but they told me to go to the home branch which is 300kms away from where i am staying now. I am statring to belive that i have done a mistake opening my account in boi.

Please help me recover my amount asap as i am in urgent need of money.
Name : braja mohan dehuri
My ac/no : [protected]
Branch: udayapur, keonjhar
Date of transaction: 17/september/2019

Regards,
Braja mohan dehuri,
+91 [protected]