Bank Of India — unable to transfer emi to my education loan account [protected]

I have a education loan from bank of india, sectariate branch, patna with following details:
Loan account no-[protected]
Ifsc - bkid0004429
I am unable to transfer emi to my loan account directly. Everytime i tried to transfer the message appears"unable to process the request". So i have to transfer emi in the savings account from where the bank used to transfer the money to my loan account. But the bank doesn't transfer the money from the savings account to loan account regularly. Everytime i have to call and ask them to do so. Sometimes they do it, mostly they ignore causing a great deal of inconvenience to me...
I want to transfer emi to my loan account directly. Kindly sort out my problem.
Hoping for timely and early action.