Bank Of India — user id

Address:

Chennai, Tamil Nadu

I have an user id by registrating in retail boi app. When i'm entering the registered id in startoken app it's not getting the i'd then how i can login into the app and how i can transfer the money i can't understand what's going on there if my user id is not enrolled please give my enrolled user id to me so please give any instructions to go or i doesn't know what to do with that.