Bank Of Maharashtra — careless service

I ujwala barwade having current account on name of proprietary firm
Gajanan engineering bearing current account [protected] at rajarampuri branch kolhapur
I taken a mediclaim policy through bank in sept 2018 subject policy expire in sept. 2019. I visited twice in bank for continuation of policy. Concern officer was on leave and nobody was appointed for this work.

My debt was done with one passing officer, and taken the documents and assure to continue policy after concern person joining.

Now i am admitted in hospital and gone to bank to enquire about policy and realized that.
Nobody worked on that and policy expires.
Such service brought me under hevy financial loss

Can any body look into to give proper service. Expect your feedback

Regards
For gajanan engineering
Barwade ujwala rajendra
Cell [protected]
Ca - [protected]