[Resolved] Bank Of Maharashtra — imps transfer status failed but money debited

Nihar Kawli

Website:

www.bankofmaharashtra.in

Date of incident: 1 jan 2019
The imps transfer ref no:[protected] status showed failed, but the money is debited from the account. The transaction was done via mahasecure app online. After doing the transaction, the status showed failure but after sometime received sms and email of the money debit. Beneficiary account is yet not credited 12 hours after the debit.
The money is not credited in the beneficiary account as well.
Expected resolution: the money should either be credited to the beneficiary account or back to my account as soon as possible.

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Jan 4, 2019

Complaint marked as Resolved

I called the customer care today afternoon and the money was credited back to my account in the evening. Initially i had sent a mail to the mahaconnect email address, but calling made the process faster even though they said it would take 7 days to resolve.

Bank of Maharashtra customer support has been notified about the posted complaint.