Bank Of Maharashtra — negative attitude of branch manager complaint.

Sir,
I visited your branch at karjat on saturday 5th october 2019, along with my project report for seeking a business loan under msme, for my agro-farm company at karjat. When approached the manager there, without going through the application thoroughly, the manager bluntly on my face said that "i won't do your loan". On asking for the reason for not doing so, i requested him to give me the same in writing. The manager by raising his voice started arguing and asked me to get out of the branch. Without having any option i started recording the conversation, he burst out saying i will through your phone and you also out of the branch. He asked his subordinate to call the police, supporting this a video clip is attached. He also further communicated in such a way which is not acceptable from such a managerial level.

I am surprised and shocked by such a rude and insulting response of such a responsible senior-level person who is also the representative of bank and the first person responsible for its allied customers. It was a very disappointing and shocking feeling for me.

I further would like to mention that i'm an account holder of your bank in mumbai, and my mother has also allied a customer of bom for the last 38years having her salary account.

Sir, with this negative attitude of your employees at such a manager level, we are very disappointed with the services and such kind of attitude of bom employees.
Being already a customer, i first approached your bank thinking i will surely get some positive response or at least guidance from there. Such discouraging behavior of your manager of the bank will surely drop the image of your bank for which we vouched at.

I am a prospective business customer looking for an expansion of my start-up business.

I am conveying this with the expectation that your higherself will surely look into this serious issue towards good services to the customer so that at least the next person will not suffer.