Bank Of Maharashtra — not processing on refund

Address:

416409

Amazon is done my refund process at 01 nov 2019 they told me after 5 days i will have refund in my account. But i didn't get my refund back. So i contacted customer care of bank of maharashtra they told me to mail them on [protected]@mahabank.co so i mailed them details of l my account and reference number which is given by amazon team from 6 nov but they didn't answer my any mail and everytime they just ignore my complaint on customer care service. I need to be resolve my issues as early as possible. Their mail team is so irresponsible and dumb to they didn't reply in 24 hours as they say they do. Please take strict action against bank and email team of bank of maharashtra.