Bank Of Maharashtra — Wrong debit entry of Rs 20,049/-

Address:

Thane, Maharashtra

Dear Sir/Madam

I have a savings account no.[[protected]] in State Bank of Maharashtra, Tisgaon(1076), Kalyan, Thane, Pin Code 421306.

I have used Axis bank ATM on 11/03/2023 for withdrawing rs 10, 000 /- twice but money didn’t withdraw, later I went to Kotak Mahindra Bank ATM, I debited rs 1000/- later I I tried to withdraw rs 10, 000/- but money didn’t withdraw .
At the end I got rs 1000/- only which withdrew out of the ATM machine of Kotak Mahindra Bank, but I received a message showing that my balance is Rs 3, 302/-

This shows that Rs 20, 049 is missing, I didn’t got any money from the ATM, I rechecked the balance from the ATM but it shows Rs 3, 255.
In mini statement 1000.00-DOM WDL MC written.

I have complained to my Bank Branch.
so please tell me what to do in this case.

Hema kasturkar
[protected]@gmail.com