Bankbazaar — loan application closure

Sir,

This is to inform you that i had sent mail (Also communicated verbally) to bankbazaar to close the loan application on dec 7, 2018, 3:27 pm and i got revert in dec 10, 2018, 3:09 pm confirming that a request has been taken to close the loan application (https://bankbazaar.freshdesk.com/helpdesk/tickets/953725) but it is very regrettable that this application is not been closed till today.

Please find the attachment for more details and send me a confirmation mail on the same.

Otherwise i will have to take legal steps against bankbazaar.com.

Thanks and regards,
Pranabananda choudhury