Batra Hospital — Cashless bill overcharged

Address:Greenfield Faridabad b. block

Batra hospital tpa department is running a scam where at the time of discharge they ask for extra money inspite of final bill paid. My mom was admitted for 4 days from 11th may to 15th may, final bill was 1, 21, 516 and my insurance paid 95134. As per my insurance final bill i was advised to pay total 26382. That covers total bill ie 95134 from insurance and 26382 from me. But hospital was asking me to pay 29929. I asked them why should i pay extra money when there is a final bill document stating to pay 26382. They kept asking to pay my mom was in recovering stage i didn’t want to let her wait and i didn’t argue and advised i will come later to clear this

When i came other day they still asked extra money to pay i have no idea what to do then i called my insurance and made them understand whole situation. Hospital argued with my insurance too and asked them to send again in writing about the amount i need to pay. My insurance said we already sent this in writing and in email the amount patient need to pay, after all of this i could clear this. And they then had to accept final bill amount.

I found this suspicious how many times they do it with customers they play with patients feelings and time, my mom was admitted 3 months before too and i now found that time
Too they took extra money and i didn’t notice that time. They are stealing money on daily basis like this.
Please review and take strict action let me also upload documents.
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    Batra Hospital Phone
    +91 11 2995 7629
    +91 11 2995 7487
    +91 11 2995 7485
    Batra Hospital Address
    1, Tughlakabad Institutional Area, Mehrauli Badarpur Road, New Delhi-110 062 (Near Saket Metro Station), India
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