Batra Hospital — MRI Appointment system

I took my mother aged 70 years for MRI Brain. She was asked to come at 9 AM with 4 hr fasting. We reached the hospital on[protected] before 9 AM, made the payment submitted the form by 9.15 AM at the MRI reception. We were told that there were 3-4 patients before us. After waiting for 2 hrs, I approached the reception but again was told there were 3-4 patients. When I questioned him and told my mother's condition, he excused that there were more ward patients for MRI. But I observed that he was sending some outside patients also out of turn. There was no use arguing with reception. Finally my mother's turn came at 3.30 pm after waiting for 6.5 hrs. She was empty stomach almost for the full day, despite being diabetic and aged. Such patients should have been given some priority. The hospital should go for prior appointment system like majority of the hospitals so that patients need not wait for uncertain amount of time.