Batra Hospital — Rude behaviour of Employee Ajay Singh Negi

Address:Tughlabad Batra hospital

Hello Team, my name is Arvind Kumar, today i visited along with my father who is cancer patient, my father is a ex army retired personal he is authorised ECHS member, i visited Block B, where reception person told me to visit medical assistance team which is located adjacent to reception. I talked to a lady their and requested her to validate if we would get a rebate at OPD as my father is ECHS card user, she said you will not get, i asked mam would you please double check, my conversation was going on with that lady suddenly a gentleman with the name Ajay Singh Negi interrupted, he was extremely rude, loud, impatient and looks angry(not sure why) he said are not you able to understand i said Sir i am just requesting her to just check again, he said i am managing this work since 15 years, unnecessary gentle went into argument he said me shutup(atleast ten times) get out
Team, after todays behaviour i would never ever will seek any medical services from Batra hospital Tughlabad, i want higher authorities to immediately share strong feedback with Mr Negi.I think hospital should setup an example here this kind of behaviour should never be accepted.
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Batra Hospital customer support has been notified about the posted complaint.
Verified Support
Nov 09, 2022
Batra Hospital Customer Care's response
Dear Mr. Arvind,

Greetings from Batra Hospital & Medical Research Centre.

We apologize on behalf of our staff for the inconvenience. Thank you for bringing the incident to our notice, strict action against Mr. Ajay Singh Negi has been taken by the management and warning letter has been issued.

We will make sure in future none of our patients face such situation and will provide them proper guidance politely and with utmost respect.

In future if your ever face a similar situation or have any inconvenience, we request you to kindly visit MS Office located in Block-A, Ground Floor so that immediate action can be taken.

Thanks with kind regards,

MS Office
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    Batra Hospital Phone
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    Batra Hospital Address
    1, Tughlakabad Institutional Area, Mehrauli Badarpur Road, New Delhi-110 062 (Near Saket Metro Station), India
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