Beautiful Saree.com — damaged product - refund required

Address:	surat
Website:	www.beautifulsaree.com

I saw advert of saree online and i liked one. So i pinged that person on whatapp and ordered saree in online by my credit card for rs. 1500/- my order number is 17941. I received order on 24th feb 2019. Material described was soft silk and i received very cheap material saree which is not soft silk and it was in damaged condition. (It was tore). I sent email 3 emails on their email id [protected]@gmail.com wiht the damaged saree pic. But i have received any reply.
On whataap advert they said it is 5 days return policy if it is damaged.. I want to get full refund due to their improper service. Link for saree pic https://beautifulsaree.com/collections/saree/products/stunning-golden-color-soft...⇄