Beetel — Beetel B11 landline wired phone

This instrument was provided about an year ago by our builder for using intercom connection of complex.
Now the phone only rings, can not talk.
Vendors say that they are responsible only for sale & advise to purchase new one.
I want the instrument to be replaced or at least repaired.
Any equipment malfunctioning as soon as warranty gets over; it puts quality of product under question mark?
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    +91 80 4345 2500
    +91 124 482 3500
    +91 33 2417 4924
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    Beetel Corporate Center, First Floor,B Wing, Plot No.16,Udyog Vihar Phase IV, Gurgaon, Haryana, India - 122001
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