Benq — After Sales Service - Horrible - Stay Away

STAY AWAY from BenQ if you're in India.

I'm writing this to let share my experience as a new CUSTOMER.
TLDR; The fact that it's been 33 days and that NO ONE CONTACTED ME EVEN ONCE from the Service Centre or CUSTOMER Care speaks volumes about the people who run the company here in India. I raised a service request after unboxing EW3280U as it had 1cm of horizontal dead pixels near bottom left corner and 30hz refresh rate in the latest Apple Computer with M1 Processor. My routine office work with graphics and video production is being hampered since day 1. Over the course of these past 33 days, I've contacted them literally over hundred times and if I'm lucky enough to find my call answered, the only response I get is "we'll get back to you". But they NEVER reach back. In all my years I've very rarely had the misfortune of having to interact with service agents as insensible and callous as these people from BenQ CUSTOMER care. This is my one month experience.
I'll elaborate a little, if it helps anyone with their process.
The dead pixel in itself isn't as big a problem as the 30hz refresh rate issue which just makes the computer feel slow and sluggish; it's not good. Since this was a out of the box issue and I had just purchased it, I thought of having it replaced because the store told me it's a simple 3-4 days process. 7 days later I called the service centre where they asked me to send a few images. I obliged. 3 more days later I called again and they asked for some videos. I sent those too. In summary, at this point I was running in loops as the local service centre tells me to talk to CUSTOMER care who tells me to talk to escalation team who tells me to talk to get updates from local service centre and so on; it's a vicious circle. 17 DAYS LATER I had involved the a manager from Eastern region offices of my country into the mix and as usual I kept hearing we'll get back to you by the end of the day again and again, but they NEVER DID. Not once. 20 days later from this head of Eastern region I got to know (I had to called btw) that some genius from the service centre marked my issue as serviced and remarked it saying "surface scratch/smudge after visiting and inspecting CUSTOMER's house". First of all, NO ONE came to my house. For ###s sake, no one calls me, texts me, mails me about anything regarding the request, let alone visiting my house, I was furious at that point, it felt like the guy from the service centre I've been talking with is deliberately saying ### you to my face. Long story short, the head of Eastern region investigated and subsequently apologised. I was assured that the request is reopened approved or some bull*** and I'd positively get it within the next 48 hours as it was in stock. I didn't. No one called or texted or anything as 3 days went by. Since then I kept calling them - service centre CUSTOMER care escalation team eastern region head - exclusively in this order once in the morning and once in the afternoon. The escalation team manager is the most indifferent and careless person I've ever spoken with. Now after 10 more days...
33 days since my original request, earlier today, I called the eastern region office and asked him to put the escalation team manager in conference. I told them that this would be my last call as I won't be calling either of them or their offices or the CUSTOMER cares ever again - and they are free to collect their display back from my house when/if they want. And that I'll be putting in a dispute request with my credit card bank if I don't see anything happening by tomorrow.
Oh BTW, the official benq support from here in reddit reached out to me as well when they saw me speaking of my issues in someone else's post, around 20th day or so. But nothing seemed to work out any differently. Anyways, that's been my experience. I thought LG takes 7 days, must be bad, boy was I wrong!! Whatever I've described above happened via outgoing calls from my cellphone, NOT A SINGLE INCOMING CALL from their end. I for one will advocate against benQ to friends and acquaintances for the foreseeable future and If you are a designer based out of India I'd ask you too, to think carefully before buying a BenQ monitor. This has been my experience with something where I'm entitled for a replacement because of a GENUINE out of the box issue. Just imagine what would have to happen in case any actual work needs to be done as a service. I can't even..
Things might work out well for you, that's great, but if it doesn't, be prepared deal with that as well.