Benq Complaints & Reviews

Product : GW2785TC ( 27" monitor)
Complaint raised: 02 Sep 2023
Case ID : BLR[protected]
Customer code : C2609487

The service engineer visited on 4th Sep 2023, observed the problem as "Unit has HDMI Port and TYPE-C POrt flickering issue", and suggested action is "need to replace IF board".

since then, I have made numerous follow-up calls with customers, and on their suggestion, contacted...

After 2 years of my benq monitor 27 (model ID : EW2780Q) the both speaker gets a cracking sound and get really damaged. It come up with 3 years warrenty. So I contacted the customer support team and they send a technician to check it and pick it up to there repairing center they said that it will take a week(Date[protected]. After week i contacted them and they said that monitor speaker is damaged so, they ordered the speaker. After some...

The sleep mode on this monitor is terrible. It goes into this mode if I am not using my computer after about 1 minute. I have to literally turn off the monitor and turn it back on and wait for it to go through it's turn on process. I am a business owner and cannot afford this kind of time just to use my computer. I checked the settings and there is nowhere I can turn off the sleep mode and I set it for longer time but that aspect does not...

Hi Team,

I have recently purchased BenQ 27 inch monitor from Amazon India website after 10 days it stopped working. I have raised a complaint R[protected].
Now BenQ customer support team says warranty not covered to display screen. I was shocked as display screen is the costly item and they are not covering as part of warranty. It has 36 months of warranty....

I have purchased a benq monitor and it has dead pixels in it . It is under warranty and they are not agreeing to fix that. When I look at their website they are saying that they will cover it in warranty....

My BenQ monitor stopped working since it was under warranty period, I registered a complaint on customer care on 6th August 2021. They asked me to bring the monitor to Rewa service center. I handed over my monitor to Rewa service center on 7th August 2021. more than 30 days have passed but still, they have neither repaired my monitor nor provided me a replacement. I called BenQ Customer Care several times, they said they will provide me a...

My BenQ monitor (GW2480) had started to show display issues such as discoloration and light leaking. I had requested for the monitor replacement as it's under warranty.

The request was accepted and I received the confirmation mails for the same. The service center guys called me and asked me to forward the monitor pictures and videos. I did the same. They assured me that the monitor will be replaced shortly.

The...

STAY AWAY from BenQ if you're in India.

I'm writing this to let share my experience as a new CUSTOMER.
TLDR; The fact that it's been 33 days and that NO ONE CONTACTED ME EVEN ONCE from the Service Centre or CUSTOMER Care speaks volumes about the people who run the company here in India. I raised a service request after unboxing EW3280U as it had 1cm of horizontal dead pixels near bottom left corner and 30hz...

I purchased BenQ 27 inch Edge to edge slim Bezel LED Backlit computer monitor on 8 sept 2020. The monitor is not working properly and blinking often with black screen . I am not able to work on it. The item has been purchased online through Amazon.

[protected]@gmail.com...

Hello,

I'm from kerala and im owning a photography studio business for a very long time. The issue here is, i have been using benq monitor serial no. Etr4h0046901q for the past 20 months without any issue. The reason i chose benq over other brands due to its auto color calibration feature. But on 04.09.2019 morning while i was working in my studio for one of my customers the monitor got switched off suddenly and i had no clue...

I am yash sadhukhan, bought a monitor named benq zowie xl2546 240hz on december 20th 2018 from www.mdcomputers.in in kolkata.

The product details is attached with this email as an image named “monitor. Jpg”.

The monitor was stable on 144hz but was totally unstable (Becoming white screen certainly) at 240hz from the date of buy. I launched a complain to benq at that moment, but they made the complaint as pending...

I had complain in service station and give tv for ten days thay are askind for rs.37000 (thirty seven thousand) I had confirm at gudgav head office.thay are asking scrap off tv and advice to buy new one. then I had called local repaired person and job done in 2500 rs . benq people had worst service till date I had experienced....

my benq projector MS504 serial no PDJADO1829000 DEC 2014 Pondichery Service Center, which is given to them, they did not do the right things, everything changed. Still not correct, so I request you to give the board and lamb Converter...

I have already lodged a complaint regarding LCD Monitor Model No. GL 2055. My Complaint No. is R[protected] dated 8.9.2014. As stated by Engineer Display problem and needs to be replaced. Till date no response. On enquiry the complaint is still pending. Please expedite and replace the monitor immediately....

I bought a monitor on 5/10/2011. Till last month I didn't faced an issue, however recently I noticed there is a dark patch appearing on the bottom of the screen. Also, I noticed there are number of vertical lines are appearing as well. I went to the Chennai Kilpak service center as well and I was advised that due to dust, the issue has happened and this will not taken care by us.(R[protected] My LED Model Below: BQMN0014 BENQ ETL6B04019019...

Dear Sir

We had perched the monitor of benq company product last two years ago, three time complain in product after purchasing. last year company replaced my product due to non repairable October last year after three month same issue created in product and we have complain registered in call center([protected]) my complain no is R[protected], after complain registered engg visited at my palace and he check and rectify the issue...

I purchased a BENQ LED monitor V2410 less than 4 months and found that the display was faulty i.e. the screen was yellowish. I called their customer service and they sent a technician who after checking changed the main board but the problem persisted.I called again and the same technician came on 1st August and after initially not accepting the problem agreed that the panel would need to be replaced and the same would be done within 10-12...

i bought a benq L.E.D 16" (serial number - ETHSA2002019 ) from K.C computers ludhiana !5-A,gurmahar complex , near avatar sweets model gram , ludhiana(punjab) .
when i open its packing and try to start it on my c.p.u , there comes red spot in centre of it , on 17/11/2010 i registered its complaint with k.c computers (job work no. 1844 ) & they keep it and said within 1-2 days i will get replaced new piece but till now i didnt...

Sir/Madam,
I purchased Benq projector on 22/09/2009, right from day one the image formed by the projector was blurred and not in scale i.e. not rectangular after around one month the projector stopped working, i registered the complaint on[protected] complaint no. R[protected], then Mr. Vikrant came from local service centre took the projector along with him and returned in around in 15 days, he repaired/change the power supply but the...

Sachin Sharma/BAN/Symbian
02/18/2008 06:43 PM
To
sureshbabu k/IN/[protected]@SYMBIAN
cc

Subject
beq service center





I had a very tough time in getting my benq laptop repaired.
I bought it from China, unaware that there is very poor or no service available in India.
Your nearby service centre guy will refuse to repair it,...