Benq — Product is not replaced as per warranty

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Sidharth Pk

from Bengaluru, Karnataka

Sep 8, 2021

Website:

www.benq.com/en-in/index.html

My BenQ monitor (GW2480) had started to show display issues such as discoloration and light leaking. I had requested for the monitor replacement as it's under warranty.

The request was accepted and I received the confirmation mails for the same. The service center guys called me and asked me to forward the monitor pictures and videos. I did the same. They assured me that the monitor will be replaced shortly.

The request was placed on July 2021 and since now, no replacement is made. Whenever I made a contact with them, they say that the monitor has not arrived.

I'm doing work from home and the monitor is almost in an unusable state now. Please resolve this ASAP.

Complaint no: RMA # R[protected]

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Rishik Keshari

Sep 10, 2021

I am facing the exact same issue with the same monitor model from Benq. My replacement under warranty request was accepted but the company has not shipped the monitor for over 1 month. I also filled a complaint on the consumer forum. The company replied to the officer that they are shipping my monitor soon but they didn't send it yet. It's pathetic. I am taking this to court, anyone with me?

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