Benq — urgent.!... complaint no: r[protected] & r[protected] serious issue

Address:

Palakkad, Kerala, 678002

Hello,

I'm from kerala and im owning a photography studio business for a very long time. The issue here is, i have been using benq monitor serial no. Etr4h0046901q for the past 20 months without any issue. The reason i chose benq over other brands due to its auto color calibration feature. But on 04.09.2019 morning while i was working in my studio for one of my customers the monitor got switched off suddenly and i had no clue what was wrong. Initially, i thought it might be caused due to some loose connection and i tried to plug and unplug the wires and tried but nothing worked out. I had to send back the customer and i registered a complaint with benq (R[protected]. One local service agent from wega electronics, palakkad (Not sure whether he has knowledge in servicing computer hardware) came to my studio a day after and picked up the monitor. And, after 10 days only i got proper response from them saying that the board inside the monitor is repaired so they need to replace it. Yesterday (12.09.2019) he came with my monitor and said that he replaced it with new board so it must be working fine. But after he gone, when i switched on the monitor and started working (I was in urgent because lots of my works got piled up in these 10 days) and the same thing happened, that is, the monitor was switched off in 40 mins and after that it didn't on till now.!!!..
I really do not understand what kinda service benq provided to me.!. Now my business is again affected and benq should take the full responsibility of it.!. I'm really fed up with your service and i need a immediate replacement for my monitor within 24hrs of time. I do not want it to be repaired again by your useless service persons and loose my business again.!!!.."i can't live in fear of when will the monitor gonna switch off again".!. How come you be so careless while providing service to your customers??? Please listen carefully, if i do not get a replacement monitor in 24 hrs these are the next steps im gonna take without any hesitation, 1). I will register a complaint in online consumer forum, 2). I will register a complaint in my akpa association, photography clubs especially will forward the issue to the "press club", 3). I will copy-paste the same mail in all social media platforms so that the world should know the quality of benq products and your services. Even after these 3 steps if i couldn't get the replacement then i will file a case against benq because this thing has 3 years warranty and i have enough proof with myself.!. Attached are the proofs if you want to verify.

[protected]@benq.com, aparna. [protected]@f1infoservices.com, durga. [protected]@f1infoservices.com, deepak. [protected]@benq.com