Berger Paints — Berger Paint - Defects in shades

Address:

Kochuthottathil House Krishnan Master Nagar Poochatty Nadathara Thrissur

I signed a contract with Berger to repaint my house of 2700 Sqft. on 15-Dec-2021.

Project details as below:
Project ID No: LD[protected]

As per the contractor the job was completed on[protected], the faults and mismatch of color are still on my walls, the following are the listed defects identified;

1. Color mismatches - Lipstain 1D1975 (Pink) Different shades appear when applied for touch-up.

2. Color mismatches - Toddler Pink 1T 2836 Different shades when applied with spray paint and roller brush.

3. Agreed for complete painting which includes, steel structure, cupboards, inside cupboards, boundary walls, doors and windows etc. but every time I have to tell them to paint this, paint that, if not they won't do.

4. Supervision of the project is supposed to be the responsibility of CE & Contractor but every time I have to jump-in to advise them. otherwise a big miss-up.

5. The painters were not regular, kept on rotating or experimenting with different painters everyday, and had to explain the job on a daily basis.

6. As per agreement 1 coat primer + 2 coats, but on outside walls it was only 1 coat primer & 1 coat weatherproof paint, as per the contractor if spray paint applied each one coat enough.

7. The floor tails were painted before the completion of other painting works and after completion the floor tiles were found dirty, with stains from other paints.

8. I have recorded a feedback on the berger paint app, but as of now no response or follow-up calls have been received, except the CE, who himself is helpless in this regard.