Berger Paints Customer Care
Berger Paints India Ltd.
Customer satisfaction rating: 29%
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63
COMPLAINTS

Berger Paints Customer Care

Berger Paints India Ltd.

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Address
Berger House, 129 Park Street
Kolkata
Kolkata District
West Bengal
India - 700017

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
8
down
4


Fax:
Fax:
+91 33 2249 9009  
+91 33 2249 9729  
+91 33 2227 7288  

Additional info

Key Executives

Mr. Abhijit Roy
CEO, MD & Director

Mr. Srijit Dasgupta
CFO & Director of Finance

Mr. Aniruddha Sen
Compliance Officer, Senior Vice President and Company Secretary

Mrs. Rishma Kaur

National Business Development Manager of Retail & Executive Director

Mr. Kanwardip Singh Dhingra
National Business Development Manager - Automobile & General Industrial and Executive Director



View More Information...

Customer satisfaction rating
29%
Complaints
63
Pending
0
Resolved
18
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So far so good - The company responded to our notifications and is working on resolving complaints.

Berger Paints related photos (16)

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Berger Paints Complaints & Reviews

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Berger Paints — applied weathercoat external and internal, but colors are peeling off from the wall

 Barun Bhattacharyya on Oct 1, 2019
We have raised a complain with Berger on[protected] with a complain ID SR[protected], after that we talked with Berger representative (Berger Help line) and every time they promised that they will take up the issue and resolve it by tomorrow, but it Is really unfortunate as well as painful to say even none of your representative bother to visit my place and revert. It is really frustrating that investing at around Rs.1.5 lakh on Berger paint to paint my house External and Internal with Premier quality "Weather coat" (Which promise 10 Yrs warranty), within 6 months after applying the paint, colors...
Complaint comments  Read comments Complaint category Other

Berger Paints — unprofessional labourer assigned and time delay

 MD.Shadaan Shams on Sep 16, 2019
1. Glossy enamel paint done instead of matte which was asked.
2. Approx 10 days delay from actual date when the paint job was supposed to be done.
3. No improvement despite repeated complaints to the supervisor.
4. Extremely unprofessional workers assigned to do the job.
5. Proper cleaning after the work not done. Shoddy work at best.
6. Uneven contouring all over the house.
7. Very poor work overall....
Complaint comments  Read comments Complaint category Products & Services

Berger Paints — weather coat kool & seal [Resolved]

 Soumen_chem on Sep 8, 2019
We bought a 4 ltr and a 20 ltr of kool and seal for my home painting, with mfd date 3/2018, and both were gone bad have sand like particle, which were spread all over the wall, due to bad quality of the products. Later i got to know from your customer service[protected] and product database that those are expired product. Kool and seal has a life for 12 months. But unfortunately the expiry date was not written nowhere of the product container only mfd date was written, i dont know why expiry date was not written.
Now in present scenario the dealer was not accepting the fault because...
Complaint comments  Read comments Complaint category Home & Garden

Berger Paints — pf issue

 Hridayan Kataki on Aug 6, 2019
Respected sir/madam,
This is hridayan kataki. Worked in berger paints since 17 may, 2017 to 12 june, 2019. My employee code is-1300451. My details and doe has not been sended to pf dept yet so i cannot able to filled my kyc...
Tried to contact with your team but no response from your side,
Kindly look into the matter

.
Thanking you,
Hridayan kataki...
Complaint comments  Read comments Complaint category Other

Berger Paints — berger paints [Resolved]

 [email protected] on Aug 1, 2019
I have purchased berger paints from balaji hardware krishna cricle kadapa, and painted double coating with berger paints but i put ballons on painted wall with tape, when removing the tape along paint is also coming along with tape, why this happens? But the same thing done in my friends house with nippon paints used, there paint along with tape is not coming. But why this happens with berger paint, please explain the reason?...
Complaint comments  Read comments Complaint category Home & Garden

Berger Paints — berger silk paint, unevenness of color [Resolved]

 richa sharma dr on Jul 29, 2019
Hello sir,
I am not happy with the product. When we white wash our room's wall there is unevenness on drying even double coat of painting is there. Somewhere light and somewhere dark shade is appear. There is also the problem of peeling off of the paint. It is very disappointed to me. I will never suggest my near dear to by this product in future....
Complaint comments  Read comments Complaint category Products & Services

Berger Paints — poor quality and loss of money because of wrong commitment by berger [Resolved]

 Vivek-chaudhary on Jun 28, 2019
Hi berger!!

On the name of a brand why you works as fraud company. I am really frustrated and feeling regret that i took services from berger.
We had a deal with berger to paint our 2bhk flat in noida.
Contractor prabhat came and measure the walls, and commit 4-5 days estimate to complete the job, provided a rough quotation charged 40% amount advance to start the job..
We were staying some other place in noida on rent..
We made the payment but no one was working at site..
We asked many times and contractor was keep saying painters are doing...
Complaint comments  Read comments Complaint category Unauthorized charges

Berger Paints — home painting [Resolved]

 Haridas KP on May 27, 2019
My customer id is ld[protected]
The painting was done during 18 apr 19 - 01 may 19.

The paint is pealing of in some areas. Pl check are repair.

I am surprised to note that i can not make a brief complaint. I need to write 350 characters. Very funny isn't it? I would like to write a story, but i do not have time. So i am repeating my complaint many times.

The paint is pealing of in some areas. Pl check are repair   replace all...
Complaint comments  Read comments Complaint category Home & Garden

Berger Paints — berger painting [Resolved]

 Vishwanath Angadi on May 15, 2019
Dear sir

I recently got into to contract with berger paints for my entire house painting interior and exterior. The overall cost of the project is around 3 lakhs.

I am dissatisfied with what you claim in advertisement and the service you give to customers.

Following are the my experiences.

1. During the agreement it was told we will get 3 sample designs. But the designs sent were in not in line with our choice. Whoever designed didn't consult for our liking. Also he has no sense of colours.

2. What ever in color shades are...
Complaint comments  Read comments Complaint category Home & Garden

Berger Paints — painting contact dated 23/3/19 by dealer shahji ghadge, naushad khan, nilesh ugade and deepak korde

 Chandrkanta S Tekwani on May 3, 2019
In continuation of previous complaint dt 23/3/19 i would like to state that the work restarted on 26/4/19 instead of 24/4/19with the payment of 7000/- on 1st coat of painting and 2nd after 2nd coat of painting and last on completion with cleaning. But the company has taken 15000+ 8000 = 23000 out of the order of rs 45000/- and still 1st coat of painting still not completed and they again started same ticktacs by demanding more money or work will be stopped and they have stopped the work from last two days.

Further the work is not being done according to specification i. E.. No clearing...
Complaint comments  Read comments [5]Complaint category Products & Services

Berger Paints — exterior emulsion and cladding stone clear varnish

 Smitha Biju on Apr 25, 2019
The painting of my house at perumbavoor was done by authorized applicator of berger named mr. Anishmon p. S. {pallathu house, elamakkara po., kaloor, cochin - 682 026. Kerala. India (Tel :[protected],[protected]}

We have noticed few major defects on the exterior walls about which information was given to berger representative shafeek and he had visited the site and observed the same on 1st april, 2019. The clear varnish applied on the cladding stone and the exterior emulsion had peeled off. Even after 23 days of site inspection, we have not still received any revert from shafeek...
Complaint comments  Read comments Complaint category House, Apartment Rental

Berger Paints — painting contact dt 23032019 for 32 paschim appts, k d road, dadar mumbai 400028 near kirti college. by mrs kanta tekwani [Resolved]

 Chandrkanta S Tekwani on Apr 20, 2019
The above order was given for rs 46000/- i was asked to give 50% deposit in advance for which i agreed at rs15000 /- and same was given. But i was again asked to give further deposit even though they have only put primer and putty for one bedroom only hardly covering area of 500 sq ft.. I agreed to give further deposit after 4 days but they stopped work without assigning reasons or giving any information. When i called dealer i was told without further deposit work will not be started hence i lodged various complaints by mail as well as toll free nos sr[protected] and 0013295 on 10042019, 12042019...
Complaint comments  Read comments Complaint category Unauthorized charges

Berger Paints — paint peeling off [Resolved]

 Smitarpit on Apr 16, 2019
Hello

In 2016 we have gave contract to sub contractor of Berger paints to paint our house. But within 2 years the paint has started peeling off. It seems they have painted the wall without moving the previous colour.Even I complaints many times to your company but couldn’t got any response. Worst service by you people . Even we unable to lodge complaint in your website .

Even they told us for the wall paints again but not visited yet so its my humble request to you visit the home...
Complaint comments  Read comments [1]Complaint category Other

Berger Paints — the worker left the site in between. [Resolved]

 Govind singh bhadauria on Apr 10, 2019
The guy name bhupat bhai has left our work before holi, he was having a call with my dad and he asked 40k in cash but my dad said that he will give the remaining money after the work get completed (Then also he gived 15k) he started saying my father that are you out of your mind and his wife said mc (Madarchod 20k dana ke aukad nahee hae) these were the bad words used by the bhupat bhai, he also said i will come to your house and insult you. Then he cancelled the call. Now he is demanding the remaining money total 99k we have 55k now he held the work before holi still he is not coming he says you...
Complaint comments  Read comments Complaint category Employees

Berger Paints — lead id ld-1902-009709

 Pranay Ghosal on Apr 9, 2019
The painting job for my lead id ld[protected] is completed one week back but the ladder has still not being taken. The representative mr. Sanjib chakraborty promised me that the ladder will be taken last week but it still not being taken till date. I have shared the job completion verification no. With mr. Sanjib based upon his promise. But, i am yet to receive the job completion certificate.
Please take the ladder immediately and hand me the job completion certificate as well....
Complaint comments  Read comments Complaint category Other

Berger Paints — colour [Resolved]

 Joyattam dey on Mar 29, 2019
I have chosen a colour named mid day and i bought the colour quantity of 4liters.
The colour was not at all good, after giving 5coats of paint still the wall is not completed.
4ltrs have already been spended on 3walls only that also of a living room not a bigg living room also.
I reqst you to please look into this matter as early as possible.
It is just looking incompleted and worst....
Complaint comments  Read comments Complaint category Other

Berger Paints — irresponsible behaviour of berger agent

 Joseph Prasanth on Mar 3, 2019
Dear sir/madam,

This is a serious compliant against the work done under lead id ld[protected].
As a part of our renovation of our home, wooden panelling was completed and i thought of giving this job to a professional group like berger paints.
Mr. Parthan prakash was in contact with us and completed the polishing job with his contractor.
We have got the certificate of warranty for 5 years.
After a month, in many part of the polished surfaces became very rough and shown the same to mr. Parthan. He agreed that there was a problem in polishing and air might...
Complaint comments  Read comments Complaint category Products & Services

Berger Paints — berger paint dispenser machine

 anandprasad on Feb 22, 2019
I am a dealer of gopalganj district, bihar.
I am facing an issue with the berger paint dispenser machine since december 2018 and upon repetitive call the deport they promise to come next day and never showed up. Finally on jan 14, 2019 i had to call the customer care and raise a complaint no : 568090. The technician visited the place and told that there is some fault in the machine and he will be coming next day with the arrangements and make it ready but again he never showed after that day and after calling him, he keeps saying as he will be visiting in another 2 days and make it ready....
Complaint comments  Read comments Complaint category Other

Berger Paints — worst ever product

 pranav pathria on Feb 19, 2019
Dear team
Must say i have the worst ever experience with this paint, in spite of continuous mails, you guys are least interested in resolving the problem, i purchased color from ambey agencies, chittorgarh, and they said that they will provide washable paints, and trust me, didn't know am choosing the worst brand for painting, its been six months but house seems to be worst than ever and the color is also not washable, am having the bills, now finally i need my money back or repaint my house or have to go for legal action towards the brand,...
Complaint comments  Read comments Complaint category News & Media

Berger Paints — designer spatula effect wall

 Singh Apoorva Jai Kumar Kamlesh on Feb 12, 2019
Hello team,

I never knew berger paint official website shows totally a different picture in what it should be in real. Attached is the picture of the wall showing what has been done to my newly constructed home for which inaugration ceremony has been scheduled on 15th of this week.

You just see and decide if spechula looks like this, because the colour i selected and the spechula both are a dosconnect to me and totally opposite of what you have shown in your catalog, websites and youtube.

I am highly dissapointed and will make sure i post this on social...
Complaint comments  Read comments [2]Complaint category Home & Garden

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