Berger Paints Customer Care
Berger Paints India Ltd.
Customer satisfaction rating: 22%
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55
COMPLAINTS

Berger Paints Customer Care

Berger Paints India Ltd.

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Address
Berger House, 129 Park Street
Kolkata
Kolkata District
West Bengal
India - 700017

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
5
down
1


Fax:
Fax:
+91 33 2249 9009  
+91 33 2249 9729  
+91 33 2227 7288  

Additional info

Key Executives

Mr. Abhijit Roy
CEO, MD & Director

Mr. Srijit Dasgupta
CFO & Director of Finance

Mr. Aniruddha Sen
Compliance Officer, Senior Vice President and Company Secretary

Mrs. Rishma Kaur

National Business Development Manager of Retail & Executive Director

Mr. Kanwardip Singh Dhingra
National Business Development Manager - Automobile & General Industrial and Executive Director



View More Information...

Customer satisfaction rating
22%
Complaints
55
Pending
0
Resolved
12
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So far so good - The company responded to our notifications and is working on resolving complaints.

Berger Paints related photos (15)

Berger Paints Complaints & Reviews

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Berger Paints — berger painting

 Vishwanath Angadi on May 15, 2019
Dear sir

I recently got into to contract with berger paints for my entire house painting interior and exterior. The overall cost of the project is around 3 lakhs.

I am dissatisfied with what you claim in advertisement and the service you give to customers.

Following are the my experiences.

1. During the agreement it was told we will get 3 sample designs. But the designs sent were in not in line with our choice. Whoever designed didn't consult for our liking. Also he has no sense of colours.

2. What ever in color shades are...
Complaint comments  Read comments Complaint category Home & Garden

Berger Paints — painting contact dated 23/3/19 by dealer shahji ghadge, naushad khan, nilesh ugade and deepak korde

 Chandrkanta S Tekwani on May 3, 2019
In continuation of previous complaint dt 23/3/19 i would like to state that the work restarted on 26/4/19 instead of 24/4/19with the payment of 7000/- on 1st coat of painting and 2nd after 2nd coat of painting and last on completion with cleaning. But the company has taken 15000+ 8000 = 23000 out of the order of rs 45000/- and still 1st coat of painting still not completed and they again started same ticktacs by demanding more money or work will be stopped and they have stopped the work from last two days.

Further the work is not being done according to specification i. E.. No clearing...
Complaint comments  Read comments [3]Complaint category Products & Services

Berger Paints — exterior emulsion and cladding stone clear varnish

 Smitha Biju on Apr 25, 2019
The painting of my house at perumbavoor was done by authorized applicator of berger named mr. Anishmon p. S. {pallathu house, elamakkara po., kaloor, cochin - 682 026. Kerala. India (Tel :[protected],[protected]}

We have noticed few major defects on the exterior walls about which information was given to berger representative shafeek and he had visited the site and observed the same on 1st april, 2019. The clear varnish applied on the cladding stone and the exterior emulsion had peeled off. Even after 23 days of site inspection, we have not still received any revert from shafeek...
Complaint comments  Read comments Complaint category House, Apartment Rental

Berger Paints — painting contact dt 23032019 for 32 paschim appts, k d road, dadar mumbai 400028 near kirti college. by mrs kanta tekwani [Resolved]

 Chandrkanta S Tekwani on Apr 20, 2019
The above order was given for rs 46000/- i was asked to give 50% deposit in advance for which i agreed at rs15000 /- and same was given. But i was again asked to give further deposit even though they have only put primer and putty for one bedroom only hardly covering area of 500 sq ft.. I agreed to give further deposit after 4 days but they stopped work without assigning reasons or giving any information. When i called dealer i was told without further deposit work will not be started hence i lodged various complaints by mail as well as toll free nos sr[protected] and 0013295 on 10042019, 12042019...
Complaint comments  Read comments Complaint category Unauthorized charges

Berger Paints — paint peeling off [Resolved]

 Smitarpit on Apr 16, 2019
Hello

In 2016 we have gave contract to sub contractor of Berger paints to paint our house. But within 2 years the paint has started peeling off. It seems they have painted the wall without moving the previous colour.Even I complaints many times to your company but couldn’t got any response. Worst service by you people . Even we unable to lodge complaint in your website .

Even they told us for the wall paints again but not visited yet so its my humble request to you visit the home...
Complaint comments  Read comments [1]Complaint category Other

Berger Paints — the worker left the site in between. [Resolved]

 Govind singh bhadauria on Apr 10, 2019
The guy name bhupat bhai has left our work before holi, he was having a call with my dad and he asked 40k in cash but my dad said that he will give the remaining money after the work get completed (Then also he gived 15k) he started saying my father that are you out of your mind and his wife said mc (Madarchod 20k dana ke aukad nahee hae) these were the bad words used by the bhupat bhai, he also said i will come to your house and insult you. Then he cancelled the call. Now he is demanding the remaining money total 99k we have 55k now he held the work before holi still he is not coming he says you...
Complaint comments  Read comments Complaint category Employees

Berger Paints — lead id ld-1902-009709

 Pranay Ghosal on Apr 9, 2019
The painting job for my lead id ld[protected] is completed one week back but the ladder has still not being taken. The representative mr. Sanjib chakraborty promised me that the ladder will be taken last week but it still not being taken till date. I have shared the job completion verification no. With mr. Sanjib based upon his promise. But, i am yet to receive the job completion certificate.
Please take the ladder immediately and hand me the job completion certificate as well....
Complaint comments  Read comments Complaint category Other

Berger Paints — colour [Resolved]

 Joyattam dey on Mar 29, 2019
I have chosen a colour named mid day and i bought the colour quantity of 4liters.
The colour was not at all good, after giving 5coats of paint still the wall is not completed.
4ltrs have already been spended on 3walls only that also of a living room not a bigg living room also.
I reqst you to please look into this matter as early as possible.
It is just looking incompleted and worst....
Complaint comments  Read comments Complaint category Other

Berger Paints — irresponsible behaviour of berger agent

 Joseph Prasanth on Mar 3, 2019
Dear sir/madam,

This is a serious compliant against the work done under lead id ld[protected].
As a part of our renovation of our home, wooden panelling was completed and i thought of giving this job to a professional group like berger paints.
Mr. Parthan prakash was in contact with us and completed the polishing job with his contractor.
We have got the certificate of warranty for 5 years.
After a month, in many part of the polished surfaces became very rough and shown the same to mr. Parthan. He agreed that there was a problem in polishing and air might...
Complaint comments  Read comments Complaint category Products & Services

Berger Paints — berger paint dispenser machine

 anandprasad on Feb 22, 2019
I am a dealer of gopalganj district, bihar.
I am facing an issue with the berger paint dispenser machine since december 2018 and upon repetitive call the deport they promise to come next day and never showed up. Finally on jan 14, 2019 i had to call the customer care and raise a complaint no : 568090. The technician visited the place and told that there is some fault in the machine and he will be coming next day with the arrangements and make it ready but again he never showed after that day and after calling him, he keeps saying as he will be visiting in another 2 days and make it ready....
Complaint comments  Read comments Complaint category Other

Berger Paints — worst ever product

 pranav pathria on Feb 19, 2019
Dear team
Must say i have the worst ever experience with this paint, in spite of continuous mails, you guys are least interested in resolving the problem, i purchased color from ambey agencies, chittorgarh, and they said that they will provide washable paints, and trust me, didn't know am choosing the worst brand for painting, its been six months but house seems to be worst than ever and the color is also not washable, am having the bills, now finally i need my money back or repaint my house or have to go for legal action towards the brand,...
Complaint comments  Read comments Complaint category News & Media

Berger Paints — designer spatula effect wall

 Singh Apoorva Jai Kumar Kamlesh on Feb 12, 2019
Hello team,

I never knew berger paint official website shows totally a different picture in what it should be in real. Attached is the picture of the wall showing what has been done to my newly constructed home for which inaugration ceremony has been scheduled on 15th of this week.

You just see and decide if spechula looks like this, because the colour i selected and the spechula both are a dosconnect to me and totally opposite of what you have shown in your catalog, websites and youtube.

I am highly dissapointed and will make sure i post this on social...
Complaint comments  Read comments [2]Complaint category Home & Garden

Berger Paints — product quality [Resolved]

 Kishan Bajla on Feb 9, 2019
Our company had purchased 20 ltrs. Golden brown gp enamel from kirti sales corporation, chittorgarh vide their invoice number 966 dated 7/2/19.
While using the paint on 8/2/19; we found that the paint's performance is zero either on wood or steel.
We approached your dealer and your sales representative at chittorgarh on pone [protected] and [protected]. Your rep requested us to forward the photo on whatsapp of the container with batch number. While verifying it was found that your material was manufactured in 2015. We forward him and requested to replace immediately since our contact...
Complaint comments  Read comments [3]Complaint category Other

Berger Paints — interior painting of my flat

 Madhusree Choudhuri on Dec 13, 2018
You are indulging in fraudulent practice by keeping unprofessional painting (Colourscape) are doing the painting in the name of berger. The quality of supervision and workmanship is extremely poor. The painting job was started without proper masking and damaged a number of furniture. We had raised a complaint which was never attended by anyone from berger. Mr trinath mondal was assigned by berger to supervise this job but he did not turn up by himself. Only after calling him up quite a number of times he turned up for 10 mins citing personal issues for not supervising the contract. We had to be...
Complaint comments  Read comments Complaint category Other

Berger Paints — air bubble in painting [Resolved]

 Jhawarsk on Dec 5, 2018
We are noticing air bubble on the painted region of wall service provided by berger. We also noticed the colour is fading in most areas and this is really an inconvenience. We are also noticing multiple cracks in major regions of painted surface. The green colour is not green anymore. And blue colour is not blue anymore. The cracks are getting bigger and bigger by the passing day. Kindly resolve the issue immediately as this is becoming a big problem....
Complaint comments  Read comments Complaint category House, Apartment Rental

Berger Paints — fraud by berger paints in colour bank machine

 Dipanshu Allwani on Nov 22, 2018
Regarding fraud of berger paints co. India jabalpur cnf
Sir,
On the above matter i would like to state that we entered into an agreement with berger india limited jabalpur cnf for dealership. We have paid rs 35000/- * 5+ 7500/-*5 (Amc) =42500 per year. At the time of entering the dealership we were promised for repayment of these installments on fulfillment of certain targets. And thus machine’s cost will be refunded. The company did not give us any benefits. The company has not given us any bill or invoice for the machine. On asking for bill their reply was that they have rented...
Complaint comments  Read comments Complaint category Business & Finances

Berger Paints — pathetic job of interior painting

 smant on Nov 10, 2018
I got my house painted directly from berger, but the service was pathetic and the resultant also, firstly they didn’t adhered to the time line, secondly the job is of very low quality, the masking as promised by them was not done which damaged my sofa. I am attaching few of my pics. The cracks are coming out as putty was not done properly. As evident in one of the pictures the damp treatment was to be done were ever they were present, but was not done in few places which has resulted in the paint coming out within a month of so called job completion. The doors are having spots and hence various...
Complaint comments  Read comments Complaint category Home & Garden

Berger Paints — regarding painting process

 ankita raj17 on Oct 19, 2018
Berger paint agreement for my flat was done on 11th september 2018. During the time of agreement process, ashish ghosh (Business development officer) of berger paints and company, patna was present. Ashish ghosh assured that our flat painting would be finished in 15 to 20 days and their company officers or staffs would frequently visit and check the process of painting.

But not a single staff or officer made a visit since 11th september 2018 (Day of agreement), not even contacted through calls about the condition of the work going on. I even called ashish ghosh but he didn't respond....
Complaint comments  Read comments [1]Complaint category Utility Services

Berger Paints India Limited — no satisfactory work even after paying 70% of contract fee only 40% work completed [Resolved]

 Atul Champcbudgeting on Oct 18, 2018
One of the cheatest co. And abusive contractors and managers are here in this worst co. Of paints ever
After 2 complaints made via customer care no response recd we will recommend a strict action against such type of cheating company and their contractor mr. Ahmed (Delhi-uttam nagar and janakpuri)

We have just a 2floor house with 4bedroom in total and we called them for paint job on 20th august 2018, they started work from 27th august 2018 and till date only rooms have been painted with one coat remaining and also kitchen and bathroom have been painted in 1day with just a...
Complaint comments  Read comments Complaint category Utility Services

Berger Paints — product duplicacy [Resolved]

 Monimala Gogoi on Oct 14, 2018
I am from dhemaji, assam. I have bought berger paint from one dealer. When the painters painted the walls the paint was dull with blackish spots. I have complained the dealer but he was not at all interested with my complaint. The paint which he has sold to us was absolutely of low quality and my money and time was wasted. The dealer completely neglected my complaint with rough and arrogant behaviour. It was my fault that i believed in your company. The dealer provided me with duplicate paints in the name of berger. He claimed to be an authorised dealer of berger. So i hope that an enquiry should...
Complaint comments  Read comments Complaint category Products & Services

Recently Discussed

4 days ago
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painting contact dated 23/3/19 by dealer shahji ghadge, naushad khan, nilesh ugade and deepak korde
10 days ago
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painting contact dt 23032019 for 32 paschim appts, k d road, dadar mumbai 400028 near kirti college. by mrs kanta tekwani
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