Berger Paints — Farm house

25th July 2022To The Chief Operating OfficerBerger PaintsMumbai - Maharashtra
Dear Sir, it is with great regret that iam informing you that i gave my farm house indoor painting to mr Hemant of boisar area and he completed the job within the stipulated time frame.there were some issues in mis communication and thus i paid some extra moneys to him to resolve the matter which was done to my satisfaction.
within a period of 2 months from completion, i found a big crack and bubbling in the paint near my master bedroom and i sent Mr hemant bhunbhune [protected]. since i sent him the picture he has refused to take any responsibility and has not even visited the site to see the issue and discuss the problem.this is totally unprofessional on the part of Berger Paints and their vendor and i wish to take up this complaint very seriously and with top management if nothing is addressed soon.
i will be at the farm house in Boisar from the 5th of august evening till the 7th of august morning, friday evening to sunday morning.i do hope some one from your end will come and look at the problem and assist in resolving the same.
regardsfirdaus shroff[protected]
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Berger Paints customer support has been notified about the posted complaint.
Jul 27, 2022
Updated by firdaus shroff
On 25th july i received a message from Berger paints stating my complaint will be dealt with in " You should receive a reply from the company representatives within several days."
what does this mean ? how long do i need to wait ????
its the rainy season and moisture is spoiling the painting job more.
pls redress the complaint asap.
rgds shroff
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