Berger Paints — irresponsible behaviour of berger agent

Address:

Ernakulam, Kerala, 683575

Dear sir/madam,

This is a serious compliant against the work done under lead id ld[protected].
As a part of our renovation of our home, wooden panelling was completed and i thought of giving this job to a professional group like berger paints.
Mr. Parthan prakash was in contact with us and completed the polishing job with his contractor.
We have got the certificate of warranty for 5 years.
After a month, in many part of the polished surfaces became very rough and shown the same to mr. Parthan. He agreed that there was a problem in polishing and air might have trapped inside the polish which might have caused roughness of the wooden surface.

Mean while, through us, he secured anoher contract of painting just oppositte to our house.
He agreed that after completing the new contract he will attend to our compliant and we agreed.

After few weeks, flood affected our area and water raise up to 1 m from earth surface.
Afterwards, after many follow ups, parthan came to our house with the workers and removed the outer polish layer for the entire area.

He and workers disappered from the next day and we were unable to contact him over phone. He simply do'nt attend to my calls. Once i give a message through whats app and his response was that he will not do anything as it is because of natural calamity.

Two questions to berger team,

1. After spending money for high quality paint and painting work, why such an unprofessional behaviour from your agent.

2. We were ready to pay for the areas affected by flood. But he never gave an estimate of the same. After removing the outer surface of polish for the entire area, how mr. Parthan realised that it is because of natural calamity.

I would assume it is a kind of situation he created in order to get a new business from us. This is luting.

When your call center contacted mr. Parthan over phone, he informed them that he already gave a quotaion to us for this work.
Which is absolutely lie. Till this moment, we have not received any quotaion or estimate or even a phone call from his side.

We are living in that house, it is almost more than a month after he removed the polish.

Our experience about berger is really unprofessional and bad because of mr. Parthan's behaviour.

Expecting the following help from you.

1. Need a resolution for our case.

2. Please send your executive to understand our situation.

3. Please keep away mr. Parthan from your future businesses or atleast give him a strong warning and let me know what action you take against him.

Waiting for your reply and action.

Best regards,

Tv joseph

Mob. 1: [protected]
Mob. 2: [protected]

You can contact me preferably in the second mobile number.