Berger Paints — Online order of shop.bergerpaints.com delayed

Address:	Kolkata
Website:	shop.bergerpaints.com

I ordered 2 stencils from shop.bergerpaints.com on 21st December 2021 3:34 pm.
But the order has not even been shipped yet, let alone actually delivered. Now I am fearing if it will even get delivered. I cannot find how to cancel the order and I cannot find how to get them to ship the order either. Called customer care few times, they always say wait 2 more days, it will get delivered but the order is not getting shipped still. And I am starting to fear I will keep waiting and it will not come.
I want my order of stencils to get delivered to me ASAP.

Order id: BPECOMOD20216935
Order date : Dec 21, 2021 3:34:30 PM
Items:
Berger Silk Designzz Chakra Plastic Stencil 7.87 x 7.87 inches
And
Stencil - Flying Bird - 16.53 inches x 11.69 inches
Total: 837/-