Berger Paints — Poor Service for house painting work

Address:

A/6/23 Sunder Nagar, Kalina, Santacruz East

Hello Dr Arun Khatavkar residing at Sunder Nagar Kalina Santacruz east Mumbai 400 098 entered in a painting contract of exterior and interior of my house with your Berger representative Mr Ram Bagwe. He introduced us to Mr Vikas Ingle as contractor whose associate was Mr Sashikant Jadhav. The initial payment done the work commenced on 16th November 2020. In one weeks work observation pattern I noticed a tremendous difference in the assurances given and work done. Every day a new worker is on site None of the workers maintained and wore protection gears during this Civil pandemic. At the end of the day the mess is left without cleaning. Last 7 days I am after them to clear the rabit but left at the house entrance. The sub contractor visits the site only once a day and then all is left to the workers with no supervision. I am surprised that no Berger representative visited the site inspite of repeated contacts with the concerned persons . I spoke with Mr Parab to explain the situation who said will get back in 10 minutes but ultimately I had to call him after waiting 24 hours who gave me the Contact of Mr Sagar Chougule and told me to contact him. This is a complete unprofessional approach of the team of Berger paint as a group and I am shocked of their functioning. Hope the concerned authorities look into this and think of the customer satisfaction. Dr Arun Khatavkar