Berger Paints — Poor workman ship and pending work in my bungalow in Varanasi

Address:

Varanasi

Hi, We gave the contract to Berger paints for painting a standalone Bunglow in Varanasi on 2-Oct- 2019. The local manager Himanshu Tiwari got a contractor named Sadan who did the work from Oct 2019 to Dec 2019 after which the work had to be stopped with some parts still pending. Within 6 months the newly painted house shows signs of cracks and peeling. The budget was given as 1.5 L (+putty) and finally a payment of2.82 L is already taken while the work is still pending. It takes 100 follow ups to get the folks to come and visit and the pending work has still not been started inspite of multiple follow ups. The review from them says that some walls had humidity which was not checked and reported at the time of painting. For all the bad quality work done and repairs not done, rework needs to be done along with the pending work. I am tired of following up and no response from the team. The expectation is that I will again do the payment for the material and labour and experimenting with a newly released chemical which may or may not fix the problems. And no guarantee will be taken for this work also.
Not sure how the company operates. Kindly look into this and revert back at the earliest.
Regards, Renu Agarwal
Registered mobile number: [protected]