[Resolved] Berger Paints — product quality
Chittorgarh, Chittorgarh District, Rajasthan, India
KiKishan Bajla on Feb 9, 2019
Our company had purchased 20 ltrs. Golden brown gp enamel from kirti sales corporation, chittorgarh vide their invoice number 966 dated 7/2/19.
While using the paint on 8/2/19; we found that the paint's performance is zero either on wood or steel.
We approached your dealer and your sales representative at chittorgarh on pone [protected] and [protected]. Your rep requested us to forward the photo on whatsapp of the container with batch number. While verifying it was found that your material was manufactured in 2015. We forward him and requested to replace immediately since our contact labours has gone idle costing 1000/- per day. Your rep has withdrawn himself from the issue and dealer informed that company is not going to accept defective manufactured material, since it is old after lot of persuals.
We request you to replace the same immediately and take back your defective material. The idle labour payment for your companys negligence in resolving the issue of 2000/- through your dealer.
You are requested to initiate necessary enquiry of your representative and dealer for not mentioning batch number and year of manufacture on their sale invoice and stop cheating customers.
Please resolve the issue; otherwise we will be forced to file a fir of cheating and claim compensation throug consumer court.
Complaint marked as Resolved Mar 19, 2019
[Feb 10, 2019] Berger Paints customer support has been notified about the posted complaint.
Verified SupportBerger Paints Customer Care's response, Feb 12, 2019
Dear Valued Customer,
Please accept our sincere apology for the inconvenience caused. Kindly share your local contact number and location details with the preferred time at which our team should get in touch with you.
We look forward to hearing from you.
Consumer Relations Team
Berger Paints India Ltd.
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