| Address: | Berger Paints, Berger House Kolkata-700017. |
Based on the Berger company advertisement of long lasting and guaranteed water proofing\Damp proof painting, I have opted to paint my house at PALA (Karthikam, Chethimattom, Pala-686575, Kottayam District, Kerala State) with the Berger Express painting.
Accordingly Mr.Hari Narayanan, Berger Company Customer Executive visited my house and gave me a Painting quotation amounting to Rs:2, 25, 000/=under Lead ID:[protected]. The Company approved Contractor Mr:Ajeesh VR completed the entire painting work on 12.03.2020 and gave me the completion Certificate.
Within 6 months from the date of job completion, the ground floor two Bed room walls and first floor Main hall wall showed damages though
Water proofing is said to have done. The reason may be due to inferior quality materials used/poor workmanship.
I have repeatedly contacted Mr.Hari Narayanan, Customer Executive since September 2020 and after a long delay he came along with the Company Technician and inspected the walls with meter etc.., and took photographs of the walls three times at different intervals (long delay explained with the reason “COVID”), last on 13.01.2022. And each time they promised to rectify the defects within a few days. I have also contacted the contractor Mr:Ajeesh VR and he also inspected the walls on 29.01.2022. But till date no action is taken neither by the Company Customer Executive Mr.Hari Narayanan nor the Contractor Mr.Ajeesh VR to rectify the defects.
It seems that the Berger Company guarantee advertisement on quality of their materials/workmanship is just a business strategy and the Company Customer Executive and the Contractor fooled me after collecting Rs:2.25, 000/= for “Berger Painting”.
Under the above circumstances, I would like to have your office interference to initiate necessary action to get the faulty/ poor painting /defects rectified at the earliest.
Thank you,
Sincerely yours,
Thomas Cherian.
07.02.2022.
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