| Address: | Port Charlotte, FL | | Website: | www.bestbuy.com |
On Tuesday February 21, 2023 I contacted customer support at Best Buy regarding a laptop repair. Before I made an appointment and drove 45 minutes to the Port Charlotte Florida store to repair my laptop, I contacted Customer Support to make sure that there would be no issue with the repair.
I had purchased the laptop on 10/20/21 and added the 24 month Geek Squad Protection Plan on my $799 laptop for $199. I was told that since my Geek Squad contract expired after 12 months that the Protection Plan was now void. I eventually spoke to Isaac, a national customer service manager who said that that was their policy. After I complained that this was really a 12 month Protection Plan that was covered by the manufacturer for 12 months he said and I quote "I don't care and you can complain all you want!". In my opinion this is a classic bait-and-switch ploy that should be against the law. Was this information helpful? | 
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