[Resolved] Best Deal Tv — Replacement led bulbs still not received a t our end since march' 2016

Jairamga

Address:	Mumbai City, Maharashtra
Website:	www.bestdealtv.in

We liked the assorted lister led bulbs set of 12 nos. And ordered thru on line thru “best deal tv” website on 22/02/16, vide their order no. 1118173 on cod basis.

After 22nd feb, there was no sms/ e-mail order confirmation from best dealtv for many days, we started talking to customer care on phone. After several calls, they arranged dispatch of the assorted led bulbs.

On 1st march, 16, the box was delivered to us by gati courier, received by a lady in the house. She paid rs. 1000/-cash as it was on cod basis and kept the box un-opened.

On my return from office in the evening, i saw the box. To my utter shock and surprise, the box was cut open from the top and transparent tape pasted on it. I immediately suspected the box was tampered and something fraud has happened.

I opened the box and was shocked to see that all the bulbs were replaced with local broken bulbs / brands changed. We immediately called best deal tv at[protected] and informed about the situation. They advised us to take pictures of the replaced bulbs, covers, & to send back the box with led bulbs to them and that they shall replace the bulbs, but refused for refund of rs. 1000/-.

On 2nd march, packed the box in as it is condition and sent the courier back to best deal tv by paying courier charges rs. 225/- to gati courier. As per them, gati courier charges was also refundable. (Total cost involved in this order is rs. 1000 + rs. 225/-).

Then we again informed best deal tv at[protected] that we have handed over the packet to gati courier vide their docket #[protected] dated 02/03/16 and requested to replace the led bulbs on priority.

To our one more shock, now these people are not picking up our calls / disconnecting our calls and ignoring us totally. They are not replying to any of our mails as well. Now do not have neither the product nor the payment refund of rs. 1225/-.

We are service class people and rs. 1000/- is a big money for us.
We seek your intervention in this case and request you to kindly arrange refund of rs. 1225/- at the earliest.

Regards,

Was this information helpful?

No (0)

Yes (0)

Jul 13, 2016

Complaint marked as Resolved

My problem with Best Deal TV is still NOT resolved. On 1st July they called me and informed that they have decided to refund me Rs. 1225/-. With this statement they are only making a fool and nothing else. On 8th July 2016, I sent the below mail to them seeking courier details but again they called me to console that payment is under process and that they do not have any details of payment or courier details of any sort. ============================================================= From: Jairam Ganesh [mailto:[email protected]] Sent: Friday, July 08, 2016 7:23 AM To: [email protected] Subject: RE: BDTV - REFUND REQUEST ORDER No. [Your Order No. 1118173]”.PACKET DELIVERED on 05/03/16 Dear Team, I got a call from your customer Care that you are arranging refund of Rs. 1225/- to me and shall be sending the cheque thru courier. A week has passed but so far I have not received the cheque from you as of writing this mail. Please advise the cheque has been couriered & send courier details to us so that we could track it with them. Regards, Jairam ================================================================== So even on 13th July, they are not inclined to release the payment, GOD only knows what is going on in their mind. GOD save people from this kind of On line site companies who just want to make money from innocent people and cheat them. They do not have Rs. 1000/- to refund but GOD knows how many Rs. 1000/- they have made so far from public. Their motive is not clear. MY MATTER IS STILL NOT RESOLVED. PLEASE HELP.

Best Deal TV customer support has been notified about the posted complaint.