B.e.s.t. Undertaking — Change of Name in meter connection

Address:

Quarter No. 66, Block No. 9, Sector 3, CGS Colony, Kane Nagar, Antop Hill

Sir, I have applied for change of name of existing meter connection on[protected] via Application Id : [protected]. I completed the application and paid the fees after which an inspection was to be done by the department. However no one came for the inspection. The application status is shown as pending. I have also personally visited BEST office, where my application was not accepted. I humbly request you to suggest me, what action should be taken.
Thanking You