Betway — Amount debited from bank account but not get credited into Betway

S64500336&S65169502 these are transaction Id of payment done on October 29th 2021 from my bank account to Betway account (kannanaswathi).Amount is debited from my bank account but not reflecting in Betway account or not being credited back to my bank account.please do the needful to credit my amount of 1250&1500.