Betway — Amount deducted from my bank but not credited to Betway account

Hi,
I have deposited 5000/inr to Betway account on 31-Oct-2021 and money got deducted from my account, however it's never added to my Betway account
I tried to contact Betway support and they are simply unreachable, their live chat box is useless. Even after so many days money didn't get refunded and seems I lost that amount. I contacted SBI bank and they confirmed that transaction was successful from their side and you will have to contact Betway to get that money. Eventually no progress thereafter
My Betway account username - sachinm2401