Betway — Cash deducted but not credited

I did a deposit of 500rs today which got deducted but is not reflecting on my account due to their technical issue.

Went to the live chat and they gave me a mail id which sent me back some FAQ for who knows why. I went to chat again and the guy said he escalated it... It's been hours and still money hasn't credited. Again I went to live chat and waited for more than an hour just to get no response.