Betway — Declined deposit

I had made a deposit of Rs. 30, 000/- on 04th November 2022 but the amount had not been reflected in the betway account.
Reference -
Amount : Rs.30, 000, Reference No. BIL/ONL/[protected]/JasperBas/STARPAY_WICI039, Date : 04/11/2021

After several times followup with betway support team also the amount had not reflected in my betway wallet nor in my bank account. I am really worried that already 5 months is completed and again I am hearing the same answer from the support team that bank processor team is still reviewing the progress and we cannot tell you the exact time frame.

I request you to kindly resolve my issue at the earliest.