Betway — Deposit balance debited in my account but not credited in betway account and not reflected 16 days gone

Betway say money reflect in 16 days but not reflected
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Money not reflected to my account please track the transaction and do the needful

Not yet deposited to my account

My account ID is mkuma22.I have deposited 20k on 29th October and it is still not reflected in my account. I don't understand why betway is taking so much tome.

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