Betway — Deposit not received

Hello Team,

As per my discussion with the betway support agent using live chat.

My deposit of 12K in 1st November 2021 got deducted through my bank but didn't get added to the betway account.

It's been more than 22 days and I haven't received the funds yet.

I have sent the updated bank statement which was asked from 1st November till date but still the support agent named Logan is saying that he hasn't received the statement..

Regards
Sparsh Kankane