Betway — Deposit stuck

Two times deposit stuck,
Neither added in betway nor refunded.
Total 1 month time passed away.
Betway account-LOOSER786
Transaction details-

Deposit amount---
₹1010 & ₹1000

*Payment method used---
upi for both transaction.

*time and date ---
For [₹1010]_4 March, 2023 1:09pm.

For [₹1000]_7 March, 2023 exact time not remember, but maybe evening.


* reference/ transaction ID---
For [₹1010]_[protected]

For [₹1000]_[protected]