Betway — Deposited but not added to my betway account.

I deposited of amount 1000/-Inr
Date:06:02:2022
Time:11.02
The amount got deducted from my bank account but not added to my betway account not refunded back.
User ID:Pranjit96
Emai:pranjit.[protected]@gmail.com
My name:Pranjit Aich
Adrress :Tezpur, Assam, India
Ph number:[protected]
Kindly please help