Bewakoof Brands — Complaint against Bewakoof customer support for lies and fooling user

A sweatshirt was bought from Bewakoof brand. And due to zip quality and size issue a exchange was initiated. A mail was dropped requesting for cancelling this exchange and instead go with return process as time to deliver too was also long. I received a call on 21 Sunday from Bewakoof support team saying that they have initiated the cancellation of exchange delivery and if still i receive i can take it up and then raise a return from app. The exchange got cancelled. But the app login is disabled for my account from Monday by Bewakoof team so that i cant raise the return request. Upon asking on mail they are not responding also when asked on public platform like twitter they say that the suspicious activity has been done from my account of Bewakoof portal. Also i have around 800 Rs in Bewakoof portal wallet so wont be able to use them too as they have blocked my account. So they lie so that customer can place return and then suspend your account so that you can not use the remaining balance amount stucked in wallet. On Twitter there are plenty complaints from other customers. Kindly guide in resolving the issue